Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Refund/Return Policy ( EBOOK )
I. We will give you a full refund if your situation falls into one of these 2 cases:
+ The E-book you downloaded is not as advertised.
+ Duplicated Orders which are purchased accidentally. We only refund one of them.
In theses cases, please send us an email to: [email protected] and we will issue you a refund. Please allow us at least 24 hours to reply back to you.
II. We will NOT issue a full refund if your situation falls into one of these cases:
+ You purchased the E-book because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.
+ You don’t need the E-book anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
+ You wanted another title but mistook the E-book you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the E-book so there is no way that you can mistake this E-book for another.
+ The page numbers of the E-book differ from those of the hardcopy. It is common knowledge that some types of E-Book (especially EPUB, MOBI, AZW) do not have the same page numbers as the their hardcopy counterparts. Please contact us first about the page numbers before purchasing.
The refund money will be funded back to your Bank Account within 3 – 5 business days.
For customer complaint please e-mail us at: [email protected]lunajan.com
Order Modifications or Cancellation ( Shirt, hoodie…physical things)
After your order has been placed, you have 2 hours to contact our customer service and request order modifications or a cancellation. After 2 hours, your order has already been placed in production and can no longer be modified.
At lunajan, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected]lunajan.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)