The product is electronic book and the order will be fulfilled automatically so it cannot be returned.

After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be cancelled and will not be refunded.

Non-delivery or wrong address information provided

  • We are not responsible for reshipment if you provided us with an incorrect address or incomplete.
  • If you’re refused to sign the order, we will charged 20% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to your absence or you provided a delivery address incorrect or incomplete us), we will need 20% shipping.

Customs, Duties & Taxes

The buyer is the importer of product in their own country and must therefore comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the buyers country. Additional charges for customs clearance must be fulfilled by the buyer; GraphenTech has no control over these charges, nor can GrapheneTech predict what they may be. GrapheneTech is therefore not responsible for these charges.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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